Delivery with Distancing
How do FedEx social distance? The driver will place your parcel on the floor, ring/knock on the door, then take a few steps back (Please allow time for this before opening the door). When you answer the door, they will ask you for a name, this name will be used as a signature for our 'Signed Delivery Service'. The driver will then sign to confirm the order has been delivered.
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FedEx Delivery
Orders under £75 = £6.95 Delivery
Orders over £75 = FREE Delivery
Friday orders arrive Monday, Weekend orders arrive Tuesday.
Subject to availability of stock (site levels are run as a “manual system” and may not always be accurate.
The fast pre-order system in place, some bespoke items can take longer (you’ll be notified)
Please expect delays from July to Sept due to high demand.
For special requests please email: [email protected]
Click & Collect
Store Opening Times (click here)
Our Click & Collect service is free, we aim to have your bags ready within 24 hours of ordering, you will receive a notification via email or text when your order is ready, once again please expect delays from July to Sept.
To collect simply provide the correct surname & address, sign for the collection.
If you are sending someone to collect your order please make contact and let us know who is collecting.
European & Global Deliveries
We receive regular requests for delivery across the waters, please email us with details of what you require and your postcode, we will enquire via FedEx and get back to you with a price. Email: [email protected]
Returns & Exchanges
Online Refund & Exchanges:: Within 28 days of placing your order, all items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
Local orders should ideally be returned/exchanged in-store, this allows us to provide the best service and replace your order with the correct item.
If you need to return the item via post and receive a new one then postage is to be covered both ways by the customer.
If we are at fault then we cover the postage both ways
(Please note: your replacement item is not released until the original order is returned)
Personalized items cannot be returned.
The following items are made to order only and CANNOT be exchanged or refunded:
> Summer Dresses
> Boys Short
> ALL Fleece Jackets
We reserve the right to refuse to refund items that are returned that are not in a re-saleable condition.
Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.
Goods must be returned with your original receipt and be in the condition that they were purchased.
Without a receipt, we will exchange or refund in vouchers at the last known selling price.
All parcels are your responsibility until they arrive at us, please send them to:
Pauls School & Work Wear
Online Department
38/40 Southchurch Road
Southend
Essex
SS1 2ND
TRACKING INFORMATION You’ll be sent a link by FedEx to track your parcel, we can also do this from our end so any problems – please just email or call.
Lost Parcels
We can only access delivery information for 20 days via FedEx after an order leaves our store. This means any missing orders must be reported within 20 days of your email to say your order is leaving our store. If your order has gone over the 20 days there is no tracking history available and therefore unsolvable.
For any missing parcels, we require up to 2 weeks to investigate the delivery, this is because we need to contact FedEx and allow time for the actual investigation.
We advise you to contact us if your order has not arrived after 3 working days of your order completion email.
We cannot replace any missing items until after the investigation has concluded.
EXTRA INFORMATION Please note that you are paying for a “signed for service” so please ensure someone is in to sign for it. If for any reason you are unavailable or away please notify us, we can make custom requests. Any deliveries scheduled to arrive on a Bank Holiday will be delivered the following day. Next day delivery is never 100%, it can be affected by weather, mix-ups can happen, July to Sept is particularly busy. Please note that postage is non-refundable due to this nature. If an item is unable to be delivered and is not collected from the depot the parcel will be returned to us and you will be charged postage rates again to resend the item/s to you. Deliveries are only classified as lost after a period of 28 working days after posting.
IMPORTANT NOTICE: Site Stock Policy
Our site is manually updated, most standard stock will show as "in stock" this is due to regular lines either being ordered on a regular basis (2/3 times a week) or stock levels being higher between July & September.
Certain bespoke lines are monitored as much as possible but again - not always 100% accurate, either way, we will always update, stay in touch and get your goods to you as quickly as possible.
We have to operate based on our supplier's stock levels and at peak times of the year this can fluctuate and sometimes have delays that can last months, there is NOTHING we can do about this.
We thank you for your patients.
